Refund policy

 

Product Return and Replacement Policy

Should you be unhappy with any aspect of your order, please contact us by email to gin@prohibitionliquor.co so that we can do our very best to remedy the situation.

Goods received should be inspected immediately for damages or missing items.  If any product delivered is damaged (and due to no fault of the purchaser) please email us at gin@prohibitionliquor.co within 3 days of receipt and also attach a photo of the damage.  If there is a shortage in the delivery or the goods do not match those ordered, please notify us as soon as possible, but no later than 7 business days from receipt, so that we can fully investigate the situation.  We will aim to find a suitable remedy to the situation as quickly as we can.  Failure to notify us by email at gin@prohibitionliquor.co promptly after receiving the order may negate your right to free replacement or credit note for the amount of the affected purchase.  Prohibition Liquor Co Pty Ltd will only provide refunds when replacement product is no longer available (such as limited release products out of stock) and where credit note is not acceptable to the recipient.

Conditions above do not affect your statutory rights.